How do I download my files?
- Click the "Download Links - Valid for 3 days" button in your order confirmation email. This link will redirect to your checkout page.
- On your checkout page, follow the "Click here to download your digital goods" link to access your SendOwl download links.
- Click each SendOwl download button, one by one. Each link will download a large ZIP file (4GB or less) containing the sound effects.
- Do this from a PC or laptop, and avoid using download manager software.
- Once downloaded, double-click the ZIP file. It will unpack with all sound effects inside. Download links are valid for 3 days from the time of purchase and for 2 download attempts.
My download is corrupted or files seem to be missing!
- If the zip file is corrupted please re-download the file and if necessary contact me to reset your download attempts. I am happy to give more than 2 download attempts if you are having any download issues.
- First, download the File List/CSV from the product page and check to see that all audio files were delivered. If you notice an error, please contact me immediately.
My downloads speeds are slow!
Free Sounds – Free Sounds Collections 1 & 2 are distributed with Dropbox. You can download these sounds directly or add them your Dropbox account. Dropbox download speeds may be slower outside the United States.
Paid Orders – Paid orders use Amazon's worldwide cloud infrastructure to distribute the digital files. I pay Amazon S3 a premium to make sure your download speeds are lightning fast anywhere in the world. Amazon S3 provides download speeds that max out your local connection. So, if you have a 50 Mbps connection, my sound libraries should download at 50 Mbps. Please contact me if you are experiencing slow download speeds and I will work to remedy the problem ASAP.
I lost all my files! Can I get new download links?
- Of course, you can get new download links! I provide this replacement option free of charge. Just contact me - here - and I'll send you further instructions on how you can replace your lost sound libraries.
Where do I put in my VAT ID?
- EU Businesses are VAT Exempt - Set up your customer account - here - to purchase tax free!
I just paid and forgot to put in my VAT ID? What do I do?
- Contact me - here. I'll refund the value added tax you paid and send you an updated PDF invoice!